Michelin Passion Experience — Monaco 2024

Client
Michelin
Location
Monaco & France
What we did
Multi-wave incentive and premium dealer experience.
Attendence
20
Audience
Dealers from across the E2A region.
Result
A 9.7/10 satisfaction score — and the 3-year APAC tender win that followed

Background

The Michelin Passion Experience (MPE) has long been the biggest and most anticipated driving event in the E2A region. With more than ten years of the same headline experience, however, its charm had started to fade — most dealers in each country had attended MPE more than once, and as countries sent fewer dealers, the cost per head was rising.

Objective

In 2024, the MPE program needed to be redesigned. “Passion” remained the key theme, with the same promise — “Money cannot buy experience, and only Michelin can provide.”

Result

Phoenix delivered a luxury brand journey across Monaco and France with two guest groups (20 dealers in total), curating a standout experience:

  • Phoenix received a 9.7/10 rating in the customer satisfaction survey.
  • Managed seamless travel logistics from Australia to Monaco, Paris, Nice, Clermont-Ferrand and Lyon.
  • Curated engaging and exclusive experiences to strengthen dealer relationships and reinforce brand values.
  • Delivered smooth communication and coordination with dealers throughout the journey.
  • Organised bespoke events bookending the trip, creating memorable touchpoints.

After the delivery of MPE24, Phoenix won the MSA tender against 10 other Australian agencies — to deliver Michelin's APAC event programs for the next three years.

9.7/10

satisfaction score

from the customer survey

5 cities

Monaco & France

managed end-to-end for two dealer waves

3 years

APAC tender win

against 10 other Australian agencies

What the client had to say

The Phoenix team delivered what will be remembered as a benchmark event for the brand — and most importantly, a highly memorable experience for our guests that will be hard to beat.

Ebony Doherty
Head of Partnerships APAC, Michelin

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